POLICIES
Return & Refund Policy
At Bannoji,we care for your preferences and create every apparel of elegance with utmostconsideration and care. Our team checks each and every item with keen eyesbefore delivering apparel your way.However, wefollow a no-return policy. In case any issues arise, we've got you coveredunder the circumstances below.
No Returns · Exceptions ApplySale & Discounted Products
All sale items (purchases made using coupon codes, gift cards, or promotional offers) are not eligible for return or refund.
We kindly request customers to review the size chart carefully before placing an order for sale products.
Return Not Accepted In These Cases Exchange or return requests may not be accepted if: • The customer does not prefer the color, fabric, fit, or design after delivery • The product has been worn, washed, altered, or damaged after delivery • Original tags or packaging are missing • An unboxing video is not provided • The request is raised after 24 hours of delivery • The product was purchased during sale or promotional offers
When We Help
These are the three situations where we step in — no questions asked.
Out of Stock Cases
If the requested size is unavailable, a Banno Ji coupon code will be issued.
The coupon code will remain valid for 90 days and can be redeemed on future purchases.
Size Exchange Policy
If you face a size issue with your order, please email us
within 48 hours of delivery at: support@bannoji.com Requests raised after 48 hours of delivery will not be
eligible for exchange.
CancellationPolicy
We follow a no cancellation policy, please check and carefully read the product description before making a purchase.
How We Handle Exchanges
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An unboxing/opening video is mandatory for all exchange requests
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Exchanges are applicable only for size-related concerns and Products must be unused, unworn, unwashed, and returned with original tagsand packaging intact
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Exchanges are allowed only once per order
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Exchanges are subject to product and size availability
Color& Product Disclaimer
- We make every effort to display product colors as accurately
as possible. However, please read the product description carefully and then
make your purchase. - Slight variations in color may occur due to lighting, photography, editing,
and screen settings. - Minor differences in print, embroidery, texture, or finish may occur as our
products are handcrafted and artisan-made. - Such natural variations are not considered defects.
Need help with an order? Reach out — we're here to make it right.